Ariba IT Support Lead

Own and improve a business-critical enterprise platform, combining reliable support with structured technical delivery.

• Investigate platform issues and coordinate durable fixes.
• Configure, integrate or extend the application within governance standards.
• Document changes and improve monitoring, support and release processes.
• Work with business owners, vendors and technical teams on priorities.

• Relevant experience with enterprise applications, integrations or technical support.
• Strong troubleshooting and root-cause analysis skills.
• Understanding of controlled releases, access and incident management.
• Professional English and clear stakeholder communication.

• Ownership of a globally used enterprise platform.
• Collaboration with specialist teams and business stakeholders.
• Continuous learning and visible process-improvement scope.